Dermal Mud Sometimes your scalp just needs a bit more love and attention

GENERAL SHIPPING:
Gentlemen X fulfills orders from 10 AM to 7 PM every business day, U.A.E Time.If your order is placed after

7 PM U.A.E Time, your order will be shipped the next business day.

INTERNATIONAL ORDERS:
Usually It will take 1-2 business days to process your order.

Approximate Delivery
Time

Expedited Shipping (Fedex/SMSA/DHL)

Gulf Countries

3-5 Business days

United States

3-5 Business days

Canada/Australia/Mexico/United Kingdom

3-5 Business days

South Africa

3-7 Business days

Europe Countries

5-7 Business Days

Others

5-10 Business Days

WRONG ADDRESS DISCLAIMER:
Please write your correct email address and
preferably your contact number so that we could contact you. Please don't provide us a P.O.BOX address.
(Orders returned to our warehouse due to incorrect address you will be responsible for additional shipping charges.

NO REFUNDS WILL BE ISSUED FOR REFUSED OR ABANDONED SHIPMENTS.)

Custom Duties Disclaimer:
The item is sent from United Arab Emirates We
are not responsible for any charges/duties/taxes(customs fee vary from country
to country. It is the customer's responsibility to pay any additional taxes,fees or duties.
Shipping & Billing Information
It is highly recommended that your shipping address should be same as your billing address. Your order will be subjected to
a fraud risk assessment if the shipping address is incorrect or different from billing address.

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.To start a return, you can contact us at info@gentlemenx.com.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@gentlemenx.com.

Damages and issues
Please inspect your order
upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items),

and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved
or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.